Return & Refund Policy

If you are not completely satisfied with your item, we're here to help.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us at info@imaginablesolutions.com within 3 days of receiving your order so we can evaluate the issue and make it right.

We offer a 90-day limited warranty that covers shipping damage and manufacturing defects. If your item qualifies under this warranty, we will provide a prepaid return label, and you will not be responsible for return shipping costs. Please note: The 90-day warranty does not cover damage caused by misuse, mishandling, or accidental breakage by the customer.

Return Window

You may request a return within 15 days of receiving your item.

Eligibility

To be eligible for a return:

• The item must be in the same condition you received it
• All original parts and components must be included
• The item must be returned in its original packaging
• A receipt or proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

How to Initiate a Return

To start a return, contact us at info@imaginablesolutions.com. Our team will provide instructions on how to properly package and ship your item.

All returns must be sent to:
ImaginAble Solutions
175 Longwood Rd S, Suite B21
Hamilton, ON L8P 0A1
Canada

Customers are responsible for all return shipping costs, including tracking, insurance, and duties. 

Refunds

All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded. We will notify you of the refund approval status. If approved, your refund will be issued back to the original form of payment used during purchase. Please keep in mind that we deduct a $50 processing fee per order returned.

If more than 15 business days have passed since your refund was approved, please contact us at info@imaginablesolutions.com.