Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, all pieces must be present, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@imaginablesolutions.com. Please note that returns will need to be sent to the following address: 175 Longwood Rd S Suite B21, Hamilton, ON L8P 0A1
If your return is accepted, we will refund the cost of the item and the initial shipping costs. ImaginAble Solutions is not responsible for the shipping costs to return items, items must be returned at the expense of the customer. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@imaginablesolutions.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be returned in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@imaginablesolutions.com.