Return & Refund Policy

If you are not completely satisfied with your item, we're here to help.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us at info@imaginablesolutions.com within 3 days of receiving your order so we can evaluate the issue and make it right.

We offer a 90-day limited warranty that covers shipping damage and manufacturing defects. If your item qualifies under this warranty, we will provide a prepaid return label, and you will not be responsible for return shipping costs. Please note: The 90-day warranty does not cover damage caused by misuse, mishandling, or accidental breakage by the customer.

Return Window

You may request a return within 30 days of receiving your item.

Eligibility

To be eligible for a return:

• The item must be in the same condition you received it
• All original parts and components must be included
• The item must be returned in its original packaging
• A receipt or proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

How to Initiate a Return

To start a return, contact us at info@imaginablesolutions.com. Our team will provide instructions on how to properly package and ship your item.

All returns must be sent to:
ImaginAble Solutions
175 Longwood Rd S, Suite B21
Hamilton, ON L8P 0A1
Canada

Customers are responsible for all return shipping costs, including tracking, insurance, and duties. 

Refunds

All returned items will be thoroughly inspected. Any item(s) returned in a condition deemed no longer sellable will not be refunded. You will be notified of the refund approval status once your return has been reviewed. If approved, your refund will be issued back to the original form of payment used at the time of purchase minus non refundable charges. Please note all shipping charges are non-refundable. In addition, a $50 fee will be deducted from the refund total to cover processing fees associated with your order.

If more than 15 business days have passed since your refund was approved, please contact us at info@imaginablesolutions.com.

Please be aware that any duties, taxes, or import fees charged are non-refundable and are the responsibility of the customer.